Who we serve
Permanent Supportive Housing
Facing Forward to End Homelessness is guided by four central models of care:
Housing First is a long-term solution to chronic homelessness. The model is both compassionate and effective. It stems from the fact that individuals must have basic needs such as food and shelter met before they can address the root causes of their chronic homelessness.
- Places individuals in permanent housing as quickly as possible without requiring “housing readiness,” allowing us to serve the city’s most vulnerable populations;
- Offers completely voluntary wraparound services with a dedicated case manager: e.g. mental, behavioral, medical
- Allows flexibility in meeting clients’ needs, and prioritizes client choice in both housing selection and supportive service participation, giving the client the opportunity to lead their journey to self-sufficiency.
Our case managers approach every client with the understanding that by providing housing, we are reducing harm. We seek to continue increasing our clients’ safety and reduce the harm of risky behavior by encouraging open, honest and non-judgmental communication.
Our program meets clients where they are. We do not require abstinence from risky behavior, such as substance abuse or poor health choices. We help clients meet their individual goals, which are on a continuum. Change does not occur overnight. We celebrate and encourage every success. But reducing harm is our first and most essential goal.
Most homeless families and individuals have experienced at least one serious trauma. Trauma affects how we see the world, and how we interact with other people.
Our program creates a safe place for healing from trauma, where our residents are supported in making their own choices and regaining control of their lives. We do not require that clients disclose what they have experienced until they are ready. Instead, we encourage clients to tap into their resiliency and face trauma on their own time, and in their own way, on their path to recovery.
We do not ask, “what’s wrong with this person?”
Instead, we ask, “what has this person triumphantly survived?”
We build service plans in collaboration with our clients to enhance their natural strengths, resources and preferences. We believe our clients are experts in their own lives.