Facing Forward

Who We Serve

We reach out to people who meet the highest standards of vulnerability. Our program serves people who are chronically homeless and who have a disability. The majority of households that we serve are women and families. Our clients are strong, resilient and committed.
Unfortunately, there is a long wait for permanent housing with supportive services. There is much more need in Chicago than we can currently serve. According to the Chicago Coalition for the Homeless, 58,273 Chicagoans experience homelessness, including nearly 13,000 children (CCH 2021). The more capacity we build today, the more people we can serve tomorrow.

Our Programs

Permanent Supportive Housing (PSH)

Without critical needs like food and housing being met, it is difficult for individuals to address other issues related to health and safety, creating chronic, often generational, problems. PSH provides long-term, stable housing with no barriers to entry and no predetermined end date.

Once housing needs are met, we work with clients and their families to create a unique portfolio of supportive services establishing connections to health care, treatment for substance use disorder, mental health treatment, and opportunities for education and employment.

In addition to ending cycles of homelessness, PSH is also a smart policy that saves taxpayers $10+ million per year by reducing frequent encounters with emergency rooms, jails, and shelters (1).

Our PSH program served 695 individuals last year, 295 of which were children.

1. Cost savings calculated using United States Interagency Council on Homelessness’ estimate of $36,000 total annual costs per person for someone who is experiencing chronic homelessness, compared w/estimated $12,000+ in savings for someone in our PSH program.

Housing Navigation

Regardless of your housing status, obtaining official documents, making appointments, applying for affordable housing and public benefits, and planning a move can be daunting.

Housing Navigators help families and individuals experiencing homelessness eliminate barriers to permanent housing opportunities. We provide guidance and support through the housing process while helping clients access resources for health and basic needs.

Our Housing Navigation program served 156 individuals last year.

Domestic Violence/Human Trafficking Housing Location Program

Launched in 2019 with partnering agencies targeting domestic violence and human trafficking, our Housing Locators identify and connect survivors with or without children with safe, stable market rate housing to prevent homelessness.

Our Housing Location program served 9 households last year.

Skilled Assessment

Skilled Assessors help families and individuals who are unsheltered or staying in local shelters enter Chicago's housing services wait list. Our Assessors connect clients with resources for health and basic needs but most importantly they conduct one-time assessments in both English and Spanish to identify housing needs and levels of vulnerability. Assessments help families and individuals connect to housing providers, like Facing Forward, and begin their journey to stability.

Our Skilled Assessment program served 425 households last year.

Home Connections (In Partnership with Chicago Public Schools)   

Launched in 2021, Home Connections serves Chicago Public School students and families experiencing homelessness or housing instability. Through this program we are able to work with in-school advocates to provide housing-focused case management, access to healthcare, and assistance with basic needs using a two-generation approach.

Home Connections served 163 households last year.

First Foundations

Our new program, First Foundations, will provide rapid re-housing, rental assistance, and comprehensive case management to families with expectant parents and children ages 0-3. We look forward to connecting families with critical resources such as family healthcare, doula services, employment and income support, early childhood development support and much more starting in Fall of 2021!


Our Approach

Facing Forward to End Homelessness is guided by five central models of care:

Housing First is an effective and long-term solution to chronic homelessness. It stems from the fact that individuals must have basic needs, such as food and shelter, met before they can address the root causes and intergenerational effects of chronic homelessness. When a home is paired with skilled and compassionate services, clients can face forward toward emerging dreams and possibilities.

Housing First:
  • Places individuals in permanent housing as quickly as possible without requiring “housing readiness,” allowing us to serve the city’s most vulnerable populations;
  • Offers completely voluntary wraparound services with a dedicated case manager: e.g. mental, behavioral, medical
  • Allows flexibility in meeting clients’ needs, and prioritizes client choice in both housing selection and supportive service participation, giving the client the opportunity to lead their journey to self-sufficiency.

Our case managers approach every client with the understanding that by providing housing, we are reducing harm. We seek to continue increasing our clients’ safety and reduce the harm of risky behavior by encouraging open, honest and non-judgmental communication.

We meet clients where they are. Rather than set up barriers to needed help, Harm Reduction pairs with Housing First to generate an environment set up for success. We help clients meet their individual goals, which are on a continuum. Change does not occur overnight. We celebrate and encourage every success, and reducing harm is our first and most essential goal.

Most individuals who have experienced homelessness have also experienced one or more types of trauma. Trauma affects how we see the world and how we interact with other people.

Our program creates a safe place for healing from trauma, where our clients are supported in making their own choices and regaining control of their lives at their own pace. We do not require that clients disclose what they have experienced until they are ready.

We do not ask, “what’s wrong with this person?”

Instead, we ask, “what has this person triumphantly survived?”

We build service plans in collaboration with our clients to enhance their natural strengths, resources and preferences. All of our programs are client directed—we believe our clients are experts in their own lives.

Addressing needs and creating opportunities for children and youth allows us to end generational cycles of homelessness and promote long-term stability for entire families in our program.

Case managers work hand in hand with our Health Services and Youth Services staff to ensure children are on a solid developmental path and that young adults have equal access to academic and employment opportunities available to their peers.

Through these supports, each person we serve has a stable foundation for personal growth, and each young person impacted by homelessness has the opportunity to flourish and reach their full potential in adulthood.

Annual Reports

AR family

2021 Annual Report

PDF of our 2021 Annual Report
Download PDF

2018 Annual Report

PDF of our 2018 Annual Report
Download PDF

2020 Annual Report

PDF of our 2020 Annual Report
Download PDF

2017 Annual Report

PDF of our 2017 Annual Report
Download PDF
LaPorsha and family_c

2019 Annual Report

PDF of our 2019 Annual Report
Download PDF